Tag Archives: Queuing

British Would Go Online than Queuing

テレグラフ紙のTOP 50 ‘TYPICALLY BRITISH’ TRAITS(典型的なイギリス人の特徴のトップ50)の堂々2位にランクインしている「Queueing(列を作って待つこと)」は、同じく行列好きの日本人以外の外国人がイギリスに来た時に最初に学ぶべきマナーと言われるほど、イギリス人の日常生活に不可欠の行為。しかし買い物時の行列は、忙しい現代イギリス人に敬遠され、その多くがオンラインショッピングに流れる傾向にあるという。



テレグラフ紙の記事によると、55歳以上の年代がイギリスのオンラインショッピング最大の顧客層で(私はまだそのグループには属していないけれど)、その86%が日常的にオンラインで買い物をし、3分の1以上がほとんどの買い物はオンラインで済ませ、6%が将来全ての買い物はオンラインでするだろうとの調査結果があるという。イギリス人は、実際の店で費やす倍以上の時間をオンラインで物色し、平均週2.4時間をオンラインショッピングに使っている。ちなみに月平均で、男性(計£273.15:オンライン£127.93、実際の店舗£145.22)の方が女性(計£212.78:オンライン£105.42、実際の店舗£107.36 )より30%以上買い物をするそうだ。


Queueing is the second on TOP 50 ‘TYPICALLY BRITISH’ TRAITS (Telegraph article), and that’s what a foreigner has to learn first when move to UK. However,  busy British in modern time tend to avoid queueing and instead, go online for shopping.

YouGov, an internet-based market research firm launched in the UK in 2000, conducted a study based on a hypothetical scenario in which consumers were asked questions that involved queuing. The result reveals that 59% of shoppers wouldn’t want to wait in a queue and 32% would turn to online retailers, while 18% would go to an alternative shop. This research shows that a significant number of shoppers turn their backs on a high street shop if the queues are too long (which is often the case), and the retailers loose £20.65 million every year. As the cause of queues, 89% of consumers cited an insufficient number of staff members, while 23% thought slow payment methods.

Yes, queueing is very annoying. It is also true that there is not much assistance available in the store and often I have to look for an available staff all over a store , or to queue even for just a quick question. But these are not the reasons I go online (except clothing – I want to see actual products with my own eyes, touch it, and try it on to see how I look) – because online shopping is much more convenient and can buy everything with advantages; easy to look for the product, to compare the stores, and to check availability; no need for travel with a bus or tube; free shipping service many online shops offer; and can earn mileage and points with some stores. The negative point is that you cannot see the actual products, but I can return if I don’t like by just going to nearby post office.

According to an Telegraph article, other survey revealed the over-55s, now make up the UK’s biggest group of online shoppers (though I am not the member of it, yet!), with 86% shopping regularly online, more than a third doing their majority of shopping online, and 6% expecting to do all their shopping online in the future. British spend double the time browsing shops online than they do on the high street, and spend over 2.4 hours/week shopping online on average. Each month, men spend nearly a third more than women with an average of £273.15 (£127.93 online and £145.22 in store) compared to £212.78 (£105.42 online and £107.36 in store) for women.

How can high street retailers compete with online retailers??